Information We May Collect

Depending on how you interact with Open Arms, we may collect information such as:

• Name and contact information
• Email address and telephone number
• Mailing or residential address
• Date of birth and other identifying information
• Information provided through adoption applications
• Family and household information
• Employment and financial information when required for an adoption service
• Information about children or household members
• Adoption preferences and family information
• Information voluntarily provided during consultations
• Information related to pregnancy or an adoption plan when voluntarily provided
• Documents submitted during the adoption process
• Information provided through email, telephone, text, live chat, or other communication
• Technical information about your use of our website

How We Use Information

We may use information to:

• Respond to inquiries and requests for information
• Contact individuals who submit applications
• Provide adoption-related services and support
• Evaluate and process prospective adoptive parent applications
• Coordinate adoption services and potential matches
• Communicate with clients, expectant parents, professionals, and authorized representatives
• Provide information about agency services
• Maintain agency records
• Process payments when applicable
• Improve our website and services
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal, regulatory, licensing, and court requirements

Adoption-Related Information

Adoption records and communications can contain highly sensitive information. Access to adoption-related information may therefore be limited to individuals who are authorized to receive it or who need the information to perform an authorized professional or legal function.

We may share information with authorized adoption professionals, social workers, attorneys, hospitals, courts, government agencies, service providers, or other parties when necessary to provide adoption services or when permitted or required by law.

We do not publicly post confidential information about individual expectant parents or children.

Family Profiles

Prospective adoptive families may choose to create a family profile for adoption-related purposes.

Information included in a public or semi-public family profile may include photographs, first names, general location, family story, interests, children, pets, careers, values, and other information that the family has approved for profile use.

Open Arms does not publish confidential information that should not be publicly disclosed as part of a family profile.

Cookies & Website Technology

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, remember preferences, understand website traffic, improve performance, and maintain website security.

Third-party services used by the website may have their own privacy policies and practices.

Third-Party Service Providers

We may use trusted third-party providers to help operate portions of our website and business, including website hosting, forms, payment processing, communications, scheduling, analytics, document management, and other business functions.

These providers may receive information necessary to perform the services they provide to Open Arms. They are not authorized to use information provided to them for purposes unrelated to the services they perform for us except as otherwise permitted by their own applicable terms or law.

When Information May Be Disclosed

We may disclose information when reasonably necessary:

• To provide requested adoption services
• To coordinate with authorized professionals
• To comply with applicable laws or regulations
• To respond to a valid legal process or court order
• To comply with licensing or regulatory requirements
• To protect the safety or rights of an individual
• To investigate suspected fraud, abuse, or unlawful activity
• To protect the security and operation of our website or systems

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and adoption records, satisfy legal or regulatory requirements, resolve disputes, enforce agreements, and meet other legitimate business or legal obligations.

Adoption records may be subject to retention requirements that differ from ordinary website information.

Your Choices

Depending on the circumstances and applicable law, you may contact us to request information about how your information is being used, request correction of inaccurate information, or ask questions about our privacy practices.

Certain records may be subject to legal, regulatory, confidentiality, or record-retention requirements that limit what information can be changed, deleted, or disclosed.

Children's Privacy

This website is not intended to independently collect information directly from children. If information concerning a child is needed for an adoption matter, it should be provided through the appropriate adult, professional, or agency process.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised effective or updated date.

Contact Us About Privacy

If you have questions about this Privacy Policy or how Open Arms handles information, please contact us.

Open Arms Adoption Co.
El Paso, Texas
Serving Families Nationwide

Phone: YOUR_PHONE_NUMBER
Email: YOUR_EMAIL_ADDRESS